Refund policy

If a candle is not right, we want to hear about it.

The window. You have 30 days from delivery to request a return. Contact us with your order number and we will send instructions. Please do not send anything back before we have replied — returns that arrive without instructions cannot be matched to your order.

Condition. Candles must be unused and unburned to be returned. Because candles are consumable, we cannot accept one that has been burned unless it is faulty.

Return postage. Return postage is paid by the customer, unless the item arrived damaged or was not what you ordered.

Refunds. Once your return arrives and we have checked it, we will refund your original payment method. Your bank or card issuer may take a few days more to show it. Original shipping costs are not refunded unless the item was faulty or wrongly sent.

Damaged or wrong items. If your order arrives damaged or is not what you ordered, contact us within 30 days of delivery with a photograph. We will replace it or refund it in full, including shipping, and you will not need to send anything back unless we ask.

Gifts. If a candle was sent to you as a gift, contact us with the order number from the gift note and we will help.